Shipping policy
Shipping Information
Shipping timeframes vary depending on several factors, a timeframe specific to your postcode or locations (metro area, rural etc) and the product in your cart is shown to you at checkout before your order is placed.
If you are unsure or if you live in rural and remote area, please email our customer support team at Contact Support your address to check on delivery cost and delivery time it takes before placing an order.
Please note that any delivery dates or timeframes provided by couriers are only estimates. While we will aim to meet these projected dates, actual delivery may occur within a reasonable timeframe surrounding the estimated date.
Please make sure to check the measurements of your entry, including staircases, lifts or small doorways to ensure the item/s can fit. If delivery is unable to be fulfilled due to entry access, the freight charge will still be applied in addition to a restocking fee.
If your order has pieces that are In Stock:
Orders containing In stock products will be dispatched from our Melbourne or international warehouse after about 1-5 business days of processing the order, then 3-10 business days estimated total for delivery. We will hold your order until all pieces are available to be sent. Please contact us if you would like the In Stock piece/s to be shipped first as additional fees for shipping may be requested.
For items that are on Pre-Order:
Products will display their estimated delivery timeframe on the Product/ Cart page. As the estimated delivery date approaches, our team will send you an update to confirm. Once pre-order goods arrive at the warehouse, they will be shipped out immediately.
Upon delivery, please temporarily hold onto the product packaging temporarily as items without packaging cannot be returned.